Mission: To be the leader in advancing marketplace trust.

The BBB promotes ethical business practices by providing these services:

• Issues Reliability Reports on businesses in response to inquiries. Your BBB averages over 6,500 requests for information each day through our Voice Response System and via the Internet
• Investigates advertising appearing to violate regulations and seeks corrections where appropriate
• Mediates and arbitrates buyer-seller disputes
• Reports on charitable and soliciting organizations
• Issues alerts about schemes and frauds that attempt to victimize businesses and consumers
• Cooperates with law enforcement and regulatory agencies to deal with businesses not responding to self-regulation.
• Promotes intelligent buying through consumer and business education.